Reference
Frequently asked questions
Quick answers to the questions we get most.
Can I use PharmaPOS on a tablet?
Yes. The UI is responsive and works on iPad and Android tablets. For high-volume counters we still recommend a laptop plus USB barcode scanner — keyboards are faster than touch screens for repetitive billing.
Does it work offline?
Reads are cached and the UI stays responsive on flaky connections. Sales require a live network to commit atomically — this is deliberate, to prevent duplicate invoice numbers across devices. Full offline billing with a sync queue is on the roadmap.
Can I export my data?
Yes — every table can be exported to CSV with metadata headers from the Reports and Inventory screens. Owners can also request a full JSON database export from Settings → Data. No lock-in.
Do you support currencies other than INR?
Yes. Every ISO 4217 currency is supported. Set it in Settings → Pharmacy. Amounts display and print with the chosen symbol; GST fields become optional when a non-India country is picked.
Do you support countries other than India?
Yes — every ISO 3166 country is available in onboarding and settings. GST-specific fields become optional. Multi-jurisdiction tax rules (US sales tax, UK VAT, GCC VAT) are on the roadmap.
Is there an API?
Not publicly, yet. If you need programmatic access — accounting integration, hospital tie-up, ERP push — write to support@pharmapos.org and describe your use case. We're prioritising API surface by demand.
How do I contact support?
Email support@pharmapos.org. Response time is one business day on Starter and same-day on Professional.
Still stuck?
Email us at support@pharmapos.org — we usually reply within a business day.